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Article related Questions
Customer Support related Questions

At which times is our customer service available?

Our friendly and competent customer service can be reached by telephone at the following times (MEZ/CET):

Monday – Friday: 10:00 am to 6:00 pm (CET/CEST)
Saturday: 10:00 am to 3:00 pm (CET/CEST)

If you want to contact us outside business hours please send us an email or use our contact form

Shipping related Questions

Do I have to pay shipping costs?
Products labelled "free shipping" are free of shipping costs. Please find more detailed information about shipping costs under the category "Payment and Dispatch".

Delivery Time
The delivery time is always included in the article description. The period begins immediately after receipt of payment. After receipt of payment you will receive a confimation e-mail.

Shipping Costs
For detailed information about shipping costs please see the category "Payment and Dispatch".

Delivery Address
If you do not specify a separate delivery address, your order will always be sent to the invoice address.

Important for PayPal customers:
With PayPal payments we are obliged to deliver to the registered PayPal address. Please make sure that your address is up to date.

Note: If your order contains products with different shipping costs the higher cost will be applied. If your order contains products that are free of shipping costs your entire order will be free of shipping costs.

Do I have to pay the shipping costs several times?
No, the shipping costs will only be charged once per order. If articles with different shipping costs are ordered within a single order the higher costs will be applied.

Do you offer shipping overseas?
We ship all products world wide. Detailed information about shipping costs can be found under “Payment and shipping”.

Is it possible to specify a seperate delivery address?
Yes, you can specify a separate delivery address. If you do not specify a separate delivery address, your order will always be send to your invoice address. Note for PayPal-customers: With PayPal payments we are obliged to deliver to the registered PayPal address. Please make sure that your address is up to date.

Is it possible to ship to a packing station?
Unfortunately, we do not ship to packing stations.

How long does it usually take until delivery?
Information about the estimated delivery time for deliveries within UK can be found in the article description. Delivery times for other countries can be found under "Payment and Dispatch". The indicate time period begins immediately after receipt of payment. After receipt of payment you will receive a confirmation e-mail.

I've got further questions related to dispatch.
For further information on the matter of dispatch, please feel free to become acquainted with the category payment and shipping or turn to our friendly and competent customer service

which is always on your disposal.
Order related Questions

Where I can check the status of my order?
You can check the status of your order by following link that your have received in your confirmation e-mail. You can also check the status of your order by logging in to our web shop and opening My Account "Delivery Details".

Where is my order?
First of all, check the status of your order by following the link in your confirmation e-mail or on our website under My Account "Delivery Status". Usually, this will tell you where your order is and why it is delayed. If questions remain, feel free to approach our friendly and competent customer service.

You don’t get your item
At first please check your order status. In most cases you will find an answer why you did not receive your item yet. If there are any further questions our customer service is always at your disposal.

Can I cancel my order?
A cancellation is possible as long as your articel has not entered shipping. Please check your order status for detail. To cancel an order you are required to send an e-mail of cancellation to info@orex.de. This e-mail has to contain the your Order ID as well as your first name and surname.For the cancellation of only one individual product, you need to specify the article with the article number and the amount. In case of further questions, you can approach the customer support.

How can I order of the same batch number that i have already got?
To order the same wallpaper again, please send us an e-mail to info@orex.de simutaneously to your order. This e-mail has to contain the batch number of your wallpaper, the Order ID and your first name as well as surename.
The batch number serves as the identification therewith you get your wallpaper of the same production batch. Because of this, possible production-related colour deviations can be excluded.

Why did I not receive a confirmation e-mail?
If you have not received an order confirmation e-mail please contact our customer service by mail: info@orex.de. If you send us an e-mail pleaser include your first name, surname and Order ID.

The ordered article does not match my expectations. Can I return it?
As a private person you can appeal to the right of withdrawal. For more information regarding the right of withdrawal please visit the category „Revocation”.

the delivered article differs from the description or the product image.
In this case please send an e-mail to info@orex.de containing a photo of the article. Please include your first name, surname and the Order ID as well as your letter of complaint.

How do I know if my item has been sent?
You will receive a shipping confirmation to your deposited e-mail address after your item has been shipped. You will also find a link in your order confirmation which can be used to check the status of your order.

How can I check the status of my order?
The order status can be retrieved with the link in your order confirmation which has been sent to your deposited e-mail after your item has been shipped. The order status can be also retrieved in your account under the category “Delivery details”.

Invoice
You will get your invoice via e-mail in PDF-format.

I've got further questions related to my order
For further questions related to your order, you can read the category payment and shipping or turn to our friendly customer service

Questions regarding the Shipment of Samples

Is it possible to order wallpaper samples?
If you are unsure about your choice of wallpapers you can order wallpaper samples. These samples come in DIN A4 (ISO 216). Please see "What are the costs of wallpaper samples" for exceptions. For additional information please visit "Dispatch of Samples".

How long does it usually take until I receive the ordered wallpaper samples?
The delivery time of the wallpaper samples is about 10-14 business days. Regular wallpaper rolls have a shorter delivery time. Both periods start immediately after receipt of payment.

What are the costs of wallpaper samples?
For each sample, we will charge just a flat shipping rate of € 1.50 / Sample.

How many wallpaper-samples can I receive?
Yes, you can order up to 5 different wallpaper-samples.

How do I know if a wallpaper is available as a sample?
You can easily figure out whether a wallpaper is available as a sample or not. If a sample is available you will find a button right below the "Add to Shopping Card" button that says "Order Sample". If this option is not available you cannot order a sample.

I've got more questions related to the ordering of samples?
For additional information regarding the ordering of samples please contact our friendly and competent customer service or visit "Dispatch of Samples".

Questions Regarding Return Consignment
Questions regarding Complaints
Carpet Tile Guide
1 - The Floor Preparation
2 - The laying of carpet tiles
3 - Carpet Tile Care
Wallpaper Guide
Decorating with Wallpapers

Colour Styles

Single-colour interior decoration Simple style
Wallpapers that feature single coloured design in different shades are simple but exciting. The play of black and white contrasts creates striking highlights.

 

Colourful interior decoration Vibrant style
Unleash the potential of colourful and accentuated Wallpapers to create a vivid atmosphere. Perfectly harmonised colour variations set highlights in your living area. Use your creativity and imagination to spice up your walls.

 

High contrast interior decoration High-contrast style
Use highly contrasted colours to establish atmospheric room concepts. Designs that feature a combination of dark background colours and bright pattern colours usually appear festive, whereas designs that are based on bright background colours and dark pattern colours have a rather modern touch to them.

Atmosphere – The Influence of Wallpapers s

The appearance of a room and the emotions it arouses depend on its interior design. Wallpapers have great impact on our perception. Colours and different patterns such as stripes can make a room look taller and more open or smaller and cosier.

Making rooms look higher How to Make a Room Look Taller
Rooms with low ceilings can cause an overwhelming feeling. This can be encountered by using the appropriate wallpaper. Vertical stripes, for example, can stretch the room visually. This effect can be supported by painting the ceiling in bright colours or white. To make a room look taller floor and walls should be darker than the ceiling.

 

Making high rooms look lower How to Make Tall Rooms Look Lower
Rooms with dark ceilings appear less tall and therefore, cosier. A combination of two different wallpapers, which are horizontally divided by a border can be used to support this effect.

 

Making rooms look wider How to Make a Rooms Look Wider
Wallpapers that feature small patterns in bright colours can help to make a room appear wider than it actually is. Contrary to that, large patterns in dark colours which tend to make a room look smaller. To make a room look wider both wallpaper types should be combined. Three walls should feature bright and small motifs, whereas the fourth wall should be kept in dark colours and large patterns.

 

Making rooms look narrower How to Make a Room Look Narrower
Vertical stripes can be used to make a room appear narrower. Whereas horizontal stripes make a room look wider. Besides stripes, there are other patterns that can influence the appearance of a room. Wallpapers that feature large motifs and dark colours, for example, can also help to make a room look smaller.

 

Wallpaper Types

Wallpaper materials are as different as wallpaper designs. Each quality is characterised by individual properties.

Flock Wallpaper - 70-228

Flock Wallpapers

What makes a flock wallpaper special is their surface made of viscose fibres to which it owes its soft finish. The flock stands out from the background and thus, creates a three dimensional effect.


Relief Wallpaper - 412109

Relief Wallpapers

Relief wallpapers feature a three dimensional structure, which is created by a special embossing process. The embossed structures are often highlighted by a specific colour selection.


Satin Wallpaper - 6830-14

Satin Wallpapers

Satin wallpapers are characterised by their shiny effects that are created by a special heat-forming process. Satin wallpapers distinguish themselves through their durable and scrubbable surface.


 

Foam Wallpaper - 766707

Foam Wallpapers

The easily visible and palpable structure of foam wallpapers causes special visual effects and is made of a soft foam material, which is applied to the wallpaper substrate.


 

Wallpaper Border - 73162

Wallpaper Borders

Wallpaper borders can be placed on top of already hung wallpaper widths as a decorative element. Depending on the motif they can be applied either horizontally or vertically or in both ways. They usually come in a length of about 5m / 5.47yd and a width of about 10 - 30 cm / 3.94 – 11.81 ‘’.


 

Textile Wallpaper

Textile Wallpapers

Characteristic for textile wallpapers is their upper material, which is usually incorporated with different types of textile fibres such as yarn, felt, bass or feathers. The use of these materials creates an extravagant high-quality look, which sets them apart from other wallpapers.


 

Paintable Wallpaper - 953442

 

Paintable Wallpapers

Paintable wallpapers are usually white and frequently consist of a certain structure. They can be painted with dispersion, latex or acrylic paint. You can set special highlights by painting the pattern structures in colours different from the background.


 

Vinyl Wallpaper - 854107

Vinyl Wallpapers

The great advantage of vinyl wallpapers is their robust and therefore, scrubbable surface. This quality makes them especially suited for the use in utility rooms where rough conditions could damage sensitive wallpapers made from other materials.


 

Non-Woven Wallpaper - 8550-39

 

Non-Woven Wallpapers

The classical non-woven wallpaper. It does not require soaking time and can be hung directly after pasting the wall. The non-woven material covers minor flaws and irregularities. If the wall has been pre-treated properly, non-woven wallpapers can be removed dry-strippable, without leaving any residues.


 

Paper Wallpaper - 237801

Paper Wallpapers

Paper wallpapers are made of two layers of paper. They are environmental friendly and reasonably priced. They require a soaking time of 5-10 min.


 

Embossed Wallpaper - 226744

Embossed Wallpapers

What sets embossed wallpapers apart from others is their structure, which is created by laminating several layers of which some are embossed. These wallpapers are also referred to as duplex.

Wallpaper Symbols & Wallpaper Signs

Design Match

The design match shows for how many cm/inches one width has to be shifted to ensure a continuation of the pattern between the individual widths

Symbol: Free match Free Match:
Wallpapers with free match can be cut into the desired length without paying attention to the design match, since they usually do not have a pattern that is continued on the next width.

 

Symbol: straight match Straight Match:
This symbol indicated that the pattern height is the same on each width. Therefore, the widths can be stacked for cutting when the patterns are overlapping.

 

Symbol: offset match Offset Match:
To guarantee an ongoing pattern, wallpapers that feature an offset match have to be shifted from each other by half of the pattern height. The number on the symbol indicated for how many cm/inch the width has to be shifted.

Processing Symbols

These symbols serve to provide directions on how to process wallpapers properly. For the achievement of the optimal results it is advised to stick to these directions.

Production Number:
You can find the production number on the package insert of any wallpaper roll. This number is the wallpaper’s production line. Consecutive surfaces should always feature wallpapers of the same production number to prevent colour deviations.

Symbol: Paste the substrate Wallpaper Pasting:
This symbol indicated that the wallpaper paste has to be applied directly onto the back of the width. After pasting, the width has to rest for about 5-10 minutes to soak. If the specific soaking time is observed, blistering and wrinkling can be prevented.

 

Symbol: Reverse alternate lengths Reverse Alternate Length:
This symbol implies that every second width has to be hung upside down to avoid colour deviations, which otherwise would become visible.

 

Symbol: Paste the wall Wall Pasting:
Wallpapers with this symbol do not have to be pasted directly. Instead, the paste can be applied directly onto the wall.

Refurbishing Wallpaper Symbols

Wallpapers with this symbol can be dry-stripped off the wall. However, this does only work if the wall hat been pre-treated properly.

Symbol: Dry strippable Dry-Strippable:
Wallpapers with this symbol can be dry-stripped off the wall. However, this does only work if the wall hat been pre-treated properly.

 

Symbol: Wet removable Wet Removing:
Wallpapers featuring this symbol have to be wetted before removing. They require a short soaking time after which they can be removed using a scraper.

 

Symbol: Divisible Divisible:
Wallpapers with this symbol consist of a top layer that is divisible from the bottom layer. If undamaged the non-woven bottom layer can remain on the wall to serve as substrate for the new wallpaper.

 

Symbol: Duplex Duplex:
Wallpapers featuring this symbol consist of a high-quality embossed upper compound material made of two embossed layers. This guarantees dimensional stability even under rough conditions.

Properties

Wallpapers can be classified according to their wash resistance and lightfastness. The following symbols serve to indicate how wallpapers can be cleaned and how stable their colours are when exposed to light.

Symbol: Satisfying lightfastness Satisfying Lightfastness:
Wallpapers with this symbol have an adequate lightfastness, but long exposure to direct sunlight can cause the wallpaper to turn bilge and the colours to fade.

 

Symbol: Good lightfastness Good Lightfastness:
Even after long-term exposure to sunlight, the wallpaper does not bilge and colours remain true.

 

Symbol: Highly washable Highly Washable:
Wallpapers with this symbol can be cleaned carefully using soapy water and a cleaning rag.

 

Symbol: Scrubbable Scrubbable:
Scrubbable wallpapers can be freed from soilings using a mild soap solution and a soft brush. Still, the wallpapers should not be scrubbed too roughly, otherwise the surface could take damage.

 

Symbol: Washable Washable:
Washable wallpapers can be cleaned carefully with a wet cleaning rag or a sponge.

 

Symbol: Water resistant Water Resistant:
Water soluble stains can be removed by dabbing with a wet cleaning rag or sponge

Quality Marks and Certifications

Wallpapers can fulfil certain safety and quality standards. These symbols serve to indicate the quality of the wallpaper.

CE-Symbol CE Label:
The CE label corresponds to the guidelines of EU law and marks safety-tested products. Wallpapers with CE label are accredited according to the EN norm 15102 and fulfil certain requirements of fire protection as well as of the emission of dangerous substances e.g. of heavy metals

 

RAL-Symbol RAL Label
The RAL quality label signalises a proved wallpaper quality and guarantees that no health or ecological hazards are coming from the wallpapers.

 

FSC Label:
The FSC label is awarded by a charitable organisation named Forest Stewardship Council®. The FSC certification indicates that the paper of the wallpapers is extracted from wood of responsible forestry.


 

Preparing – Wallpapering Made Easy

 

Remove Old Wallpapers

Before hanging new wallpapers the old wallpapers should be removed.

Wallpaper is wet removable Remove Moistened Wallpapers:
Wetted wallpapers can be removed easily. After the water is applied it has to soak in so it can dissolve the paste. A broad brush or a water syringe should be used to disperse the water on the wallpaper. Thick wallpapers or wallpapers with water resistant layers can be perforated using a needle roll allowing the water to soak in faster. As an alternative to water, a wallpaper stripper can be used. After soaking, the wallpaper can be removed using a scraper.

 

Wallpaper is dry strippable

Remove Wallpapers Dry-Strippable:
Non-woven wallpapers can be stripped off the wall in dry condition, if the wall has been pre-treated properly. It is recommended to apply steady force when stripping them off the wall.

 

Wallpaper is divisible Remove Divisible Wallpapers:
Wallpapers with this symbol consist of a top layer that is divisible from the bottom layer. If undamaged, the non-woven bottom layer can remain on the wall to serve as substrate for the new wallpaper.

 


Calculation of Roll Requirement

Esprit Home 11 wallpaper

A standard sized roll of dimensions of about 10.05 m x 0.53 m / 11 yd x21 ‘’ (euro-roll) is sufficient to cover a wall of about 5 m². But keep in mind that the actual requirement depends on the height of the ceiling and the design match. How many wallpapers rolls are required can be read from the table below.

  • Wallpapers with free match can be cut to the desired length directly from the roll without paying attention to the pattern.
  • Wallpapers with straight match have an identic pattern height, therefore, the patterns can be overlapped during the cutting process to save time.
  • Wallpapers with offset match have to be shifted for about the half of the pattern height in order to guarantee the consecutiveness of the pattern.

 

Wall length
in metres

Wall height
2-2,4m / 2.19-2.62yd

Wall height
2,4-3,3m / 2.62-3.61yd

10 5 rolls 7 rolls
12

6 rolls

8 rolls
14 7 rolls 9 rolls
16 8 rolls 10 rolls
18 9 rolls 11 rolls
20 10 rolls 12 rolls

All information is subject to change


How to Prepare the Wall before Hanging the Wallpaper

The correct pre-treatment of the wall is important to achieve the perfect wallpapering result. The wrong substrate preparation can cause blistering and lack of adhesive power. For the appropriate treatment of the different substrata please see the bullet points below:

Concrete surfaces:

  • • Test absorbency by wetting the wall with water
  • Remove sintered layer by roughen the wall before at first
  • Prime the wall with pigmented wallpaper primer coat
  • An insufficient absorbency on the wall can be compensated by a lining wallpaper or a renovation non-woven wallpaper

Plasterboard:

  • By using non-woven wallpapers the plasterboard needs to be primed with a pigmented wallpaper primer so that white filler seams do not become visible through the wallpaper
  • By using wallpapers, a priming coat with a water-thinnable wallpapering primer is needed

Gypsum plaster:

  • Test absorbency by wetting the wall with water
  • Remove sintered layer by roughen the wall before
  • Paste the wall with matching wallpaper paste

Wood substrates:

  • • To prevent a yellow-brown discoloration of the wallpaper highly absorbent wood substrate should be pre-treated with an insulating paint

New plaster/Lime-cement plaster:

  • Test absorbency by wetting the wall with water
  • Remove sintered layer by roughen the wall before
  • Prime the wall with a pigmented wallpaper primer

Polystyrene lining wallpaper:

  • For an optimal wallpaper adhesion it is advisable to use diluted polystyrene glue
  • An insufficient absorbency on the wall can be compensated by a lining wallpaper a renovation non-woven wallpaper

Which Wallpaper Type is Suitable for which Room?

Different kinds of rooms require different wallpaper qualities. In living rooms any wallpaper can be used, but other rooms like kitchens or utility rooms call for wallcoverings that are resistant to rough conditions and can also be cleaned easily. Vinyl wallpapers are the perfect choice for these rooms, since they can be washed and are scrubbable. If you wish to use more sensitive wallpapers under rough conditions you can seal them with elephant skin. This makes them more durable. Elephant skin is a colourless and transparent liquid that makes wallpapers washable and scrubbable. Depending on the wallpaper quality a wallpaper coated with elephant skin appears either silk-matte or shiny. This effect increases the more elephant skin is used.

Bathroom Wallpaper Kitchen Wallpaper Bedroom Wallpaper


The Appropriate Tools

Using wallpaper decorating tools saves time and nerves.

There is not much you need to paper a wall. Folding ruler, paste roller, and cutting tool are sufficient to achieve a decent outcome. For everyone who wants to start her or his project more professionally we have included an item list below, which contains time-saving professional tools that relief you from work.

Tool   Basic set   Professional set
Pasting table x  
Paste roll x  
Wide brush x  
Paste machine   x
Bucket x  
Triangle cutting edge   x
Spirit level x  
Scissors x  
Seam roller   x
Folding rule x  
Rubber roller   x
Pencil x  
Cutter knife x  
Cutting bar   x

 

Processing – Wallpapering Made Easy

Paste

To ensure perfect adhesive power for each wallpaper quality it is necessary to use the appropriate paste. Which wallpaper quality requires which wallpaper paste will be explained below.

Paper backing:
For wallpapers with paper back, normal or special paste is required. These wallpaper pastes do not contain dispersive elements and do not cause stains on the wall. Since special paste is easy to process it is especially suited for the use with wallpapers that have a paper backing.

Renovation non-woven wallpaper:
For wallpapers of this quality it is advisable to use paste that contains particularly strong adhesive additives. Paste for new plaster offers excellent processing properties. It is easy to apply and highly moisture resistant. If renovation non-woven wallpapers are used as a substrate for other wallpapers, it is possible to use pure dispersion adhesive.

Vinyl and relief wallpapers:
Vinyl and relief wallpapers require a special paste, which is mixed with 20 - 30 % dispersion adhesive. The dispersion adhesive makes the back of divisible wallpapers stick more firmly to the wall to ensure that it remains on the wall while the top material can be removed. Thus, the backing material can serve as substrate for the new wallpaper.

Non-woven backing:
Non-Woven wallpapers require a special non-woven wallpaper paste. This paste can be applied directly onto the wall. It does not spill and does not dry directly.


Wallpaper Pasting vs. Wall pasting

Wallpaper Pasting Technique Wallpaper pasting technique
Using this method the wallpaper width has to be pasted. After soaking time of 5-10 min it can be hung. This method is suitable for wallpapers with paper backing. The first step, which has to be done is to cut the width to the desired length. After that it has to be pasted and folded to let the paste soak in. It should be folded 2/3 from the top and 1/3 from the bottom to the centre. To save space the folded width can be rolled up and set aside. The soaking time should not be longer than indicated to prevent blistering.

 

Wall Pasting Technique Wall pasting
Pasting the wall is required whenever non-woven wallpapers are used. The paste goes directly on the wall. The best way to apply the paste is to use a paste roll, because it helps to distribute the paste evenly. As soon as the wall is pasted the widths can be hung. They do not require any soaking time. Using the wall pasting method saves time and helps to avoid unnecessary paste stains on the front of the wallpaper. Wallpapers with free match can be hung directly without cutting them first. Instead, you can cut them directly on the wall. Thus, you can spare a pasting table.

 

 

 


Steps to Wallpapering Success

1. Measuring and cutting:
Measure the wall height with a measuring tape or folding ruler and add approx. 5-10 cm / 1.97-3.94 ‘‘. Unfold the wallpaper on the pasting table and cut it with a knife or with scissors to the desired length. While cutting, pay attention to the design match of the wallpaper. For a smooth wallpapering process it is advisable to prepare enough width before beginning to hang them

2. Close doors and windows:
Before applying the wallpaper to the wall make sure that there is an optimal room climate of approx. 15-20°C. Keep windows and doors closed so that no draught is created and the wallpapers do not dry unevenly.

3. The first strip of wallpaper is decisive:
For a straight and flat result the first width has to be in the right position, because the following widths border the first. To adjust the first strip it is advisable to use a spirit level or a plummet to draw a straight line with a pencil on the wall. Begin the wallpapering process at a window and make sure that there is enough light in the room.

4. Process the wallpapers widths end-to-end. This means that the edges of the widths border on each other. Additionally, the seam can be pressed on with a seam roll so that a clean transition is guaranteed. Make sure that the seams of embossed wallpapers are processed with a piece of cloth and not with a roll. Otherwise the embossed structure could be damaged.

5. Reworking:
If there are paste stains or residues left on the upper material of the wallpaper, they should be removed as soon as possible. Otherwise, undesirable shiny effects or discolorations may occur. It is advisable to use a wet cleaning rag or sponge to remove the residues by dabbing.

Post-Processing – Wallpapering made Easy

It is possible that the wallpapers suffer from minor damages and flaws by processing them. This cannot always be avoided. Fortunately, there are some useful tips and tricks to mend these undesirably side effects.

Blistering
Too short or too extensive soaking times can be the cause for blistering. Therefore, it is important to observe the soaking time. Another reason for blistering is the amount of paste that is used. If the wallpaper starts to come off, it might be because an insufficient amount of paste was used. In this case it is possible to inject paste directly into the loose areas using a wallpaper syringe. After the injection the wallpaper can be softly pressed onto the wall using a wallpapering brush or a rubber roll.


Wrinkling
If the soaking time is not observed correctly, wrinkles can occur during or after wallpapering. This is because wallpapers expand when they get wet and contract while drying. If wrinkles appear while wallpapering, they can be evened using a wallpapering brush, a sponge or a rubber roll.


Staining
Paste drops that accidently hit the wallpaper surface cause stains. They can, however, be removed carefully with a wet cleaning rag or a sponge. Nails and screws, especially when they are rusty, can cause stains that shine through the wallpaper. This can be avoided by removing all metal parts in your wall before hanging the wallpapers.


Open seams
Open seams can be avoided by observing the recommended soaking time. Furthermore, wallpapers should be hung end-to-end leaving no gap between the widths. If seams appear anyways while the wallpaper is drying, paste can be applied carefully to the affected areas with a small brush. Afterwards, the wallpaper should be straightened using a wallpaper brush, a sponge or a rubber roll.